Can a creator cancel orders of supporters at end of campaign
Posted: Tue Jul 24, 2018 1:53 pm
After my project is successfully funded is it possible to cancel orders of any supporters who I don't want or cannot deliver to?
Because of restrictions on air shipping batteries I need to ship my products and rewards in bulk by land or sea to a warehouses in either U.S. and EU from where individual deliveries are dispatched. It won't be feasible to deliver just a few individual products to a country in Africa (for example). So am I allowed to go through my backer list and select orders I cannot fulfill and cancel them? I would ask supporters if they had an U.S. or EU addess as an alternative delivery destination. I do not want to exclude any countries from the start because I just don't know yet who my backers are and from where. I couldn't find any information on Kickstarter page.
Because of restrictions on air shipping batteries I need to ship my products and rewards in bulk by land or sea to a warehouses in either U.S. and EU from where individual deliveries are dispatched. It won't be feasible to deliver just a few individual products to a country in Africa (for example). So am I allowed to go through my backer list and select orders I cannot fulfill and cancel them? I would ask supporters if they had an U.S. or EU addess as an alternative delivery destination. I do not want to exclude any countries from the start because I just don't know yet who my backers are and from where. I couldn't find any information on Kickstarter page.