by Backertree » Mon Feb 15, 2016 4:20 pm
Hey Tren, Thank you for sharing your concerns regarding issues with your campaign. It can be quite disheartening when things go wrong and sometimes there is simply nothing you can do about it.
Facebook is under no obligation to make up for any loss due to social sharing issues, and unfortunately Kickstarter is the same. If you contact them and explain what has happened, Kickstarter may potentially lend you a helping hand (or there may be nothing they can do on their side).
I actually haven't heard of this happening before but there are inherent risks with using any website and no website is perfect. I'd definitely recommend reporting the issue to kickstarter.com either way so they can work to solve the issue for future creators that use the funding platform.
Please feel free to get in touch with me if you have any questions about your Kickstarter campaign or crowdfunding in general and I will do what I can. All the best!
Kind Regards,
Jake
Team Backertree!