I had a similar problem. I have ordered online an electric guitar, and I have waited a month to get it. It wouldn't arrive and when I called the customer service of the website they said that it was already delivered two weeks ago. I used a website to find my package using the tracking code they gave me when I made the transaction, and there was written that it was delivered and the owner got the parcel. It was very strange for me, and I called them back, and I explained the situation and luckily they believed me and they made a replacement of my guitar.
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