LeatherDiceBags wrote:I seem to have a small stream of people who have cancelled their pledges. One or two offered the explanation that they had impulse pledged and were now reconsidering. I wonder if Kickstarter would consider adding a text field to the cancelling process and requiring backers to offer the reason they are backing out.
Does this happen to most projects? Anyone else have any experience with this?
LeatherDiceBags wrote:So, I could ask them directly, but only because I took the time to thank each new backer personally as they joined our project. Otherwise, I'd never be able to find them or communicate with them. Once they drop your project, you have to go to pretty extreme lengths to get a message to them. The only way to contact them is to pull up the original message I sent them and reply to it. There is not a way that I have found from the dashboard for project creators to reach these people. I felt that the level of difficulty might be an indicator that Kickstarter didn't want me contacting them.
I get the impression that I am much more communicative than most of my backers. I know Kickstarter tells you be engaged but I think that has to be balanced with not being too pushy. I have quite a lot of backers that haven't answered the direct, simple question I asked when they first joined up about what color they'd most like to see made available.
It is a shame that Kickstarter is not passing that information they are collecting on the project creators.
I like data and I like to learn from everything that I can. But I can't fix something if I don't know what's broken.
ACLeathercraft wrote:It is interesting to note that 2 of us replied to your post, offered advice and encouragement, both of which take time, yet you did not acknowledge that courtesy but rather continued with your personal gripe about how KS relate information.
Treat others as you like to be treated yourself.
Ignore others - maybe others will ignore you too. Maybe here lies the answers.
Just a thought.
ACLeathercraft wrote: When you cancel a pledge, KS does ask you why you are cancelling but I guess from what you are saying that this information does not come back to the creator. I told the creator my reason for pulling the pledge and I am sure most people would tell you.
inflexionUSA wrote:Have you asked them directly?
The key is to stay engaged with your backers with thoughtful and meaningful dialog. Do it with updates, but also with private messages and keep it personal.
Thanks.sbriggman wrote:Interesting. I've had one or two people talk about that. It can also happen the other way - I was a backer for a campaign where they kept sending updates in the final hours for people to consider raising their pledge and they ended up being funded.
Thank you for your response, but I am not looking for emotional support. I am looking for data in the form of answers to the questions presented in the thread.ACLeathercraft wrote:Don't take it to heart - I am sure you will continue to be successful and that this was just a glitch
This one, I actually missed. (My apologies, inflexionUSA.) The cancelled pledges do not seem to directly correlate to the level of funding. They are fairly consistent across the project as a slow trickle of people leaving. If I had lost several at once, I would immediately suspect that it was something I had done or not done and investigate that as much as possible. No one backed out right after either our initial goal or first stretch goal was achieved, but I did have one just before either of those goals were met. It is still entirely possible that the backers were leaving because they realized we were close enough to the goal that we might still make it without them. I'm still not sure.inflexionUSA wrote:It’s hard to say, people change their minds for all sorts of reasons. Did this happen after you were funded? Perhaps helping to get you funded was their primary objective.
While I definitely value the feedback from others who have responded, my original questions still stand. I'm hoping to learn from other project creators if backers cancelling pledges is something that they have experienced. While backer information is useful, it is different from what I was hoping this thread would add to this forum.
ACLeathercraft wrote: So as not to labor the point - both of the responses you received were from Creators who are also involved heavily with cross promotion and backing.
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